Privacy Policy

Last updated: 29.08.2025

This Privacy Policy explains how Lockleaze Neighbourhood Trust (“we”, “our” or “us”) collects, uses and protects personal information gathered through our website https://www.lockleazent.co.uk. It focuses on data collected via our website and online services. For our broader approach to handling personal data, please see our Data Protection Policy.

Who we are

Lockleaze Neighbourhood Trust
The Hub, Unit 1, Fedden Buildings
Gainsborough Square, Lockleaze
Bristol BS7 9FB

Registered Charity Number: 1063275
Chair of Trustees: James Creed

Email: info@lockleazent.co.uk

Information we collect

We collect and process personal information when you interact with our website, including (but not limited to):

Name
Email address
Phone number
Date of birth

This information may be provided when you:

Contact us via our website forms, including the Contact Us page
Make room bookings using our Bookly booking system
Sign up to our newsletter (powered by Mailchimp)

We also collect anonymous usage data through Google Analytics. IP addresses are anonymised and no personal data is collected through analytics.

How we use your information

We use the personal data you provide to:

Respond to your enquiries and requests
Process and manage room bookings
Send newsletters and updates if you have subscribed
Comply with our legal and regulatory obligations

Payments made through our website are processed by our trusted partners Stripe and PayPal (Zettle). We do not store your full payment details on our servers.

How long we keep your information

Personal data is retained in accordance with our Data Protection Policy, which explains how long we keep information and how it is securely disposed of when no longer needed.

Sharing your information

We share data only when necessary to deliver our services, for example:

Mailchimp for newsletter emails
Stripe and PayPal (Zettle) for payment processing

We do not sell or rent your personal data to third parties.

Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (the “right to be forgotten”)
Restrict or object to our processing of your data
Request data portability to another service provider
Withdraw consent to receive communications at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data lawfully

To exercise any of these rights, please contact us at info@lockleazent.co.uk.

Cookies and similar technologies

Our website uses cookies to improve your experience and analyse website performance. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.

Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.

Updates to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please check this page periodically for the latest version.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Lockleaze Neighbourhood Trust
The Hub, Unit 1, Fedden Buildings
Gainsborough Square, Lockleaze
Bristol BS7 9FB
Email: info@lockleazent.co.uk